Measuring and monitoring performance

To enable us to deliver our strategic priorities, it is important that we operate as a high-performing public body.

This means being able to demonstrate that our work contributes to the Scottish Government’s National Performance Framework and budget priorities, that we are efficient and provide value for money, and that we comply with the legal obligations that govern our ways of working and ensure accountability.

We will work in sustainable ways that promote fairness, efficient use of resources, and risk management. We will measure our progress and impact using key performance indicators and report publicly on it. We will ensure this is done through a strong governance model.

We will test our progress by asking the following questions on an iterative basis:

How well do we support our Staff?

• Employee satisfaction
• Staff retention rate (voluntary leavers)
• Inclusivity
  
  

How well do we support our learners/trainees?

• Quality of clinical training environment
• Funded trainee placements (fill rate)
• Learner engagement / satisfaction
  
  

How well do we meet the needs of our partners?

• Utilisation of NES workforce data 
• Stakeholder (partner) satisfaction
• Involvement of people with lived/living experience 
  
  

How well do we perform as an organisation?

• Financial performance
• Delivery of value and sustainability efficiency targets
• Climate / sustainability
• Credit rating 
• Feedback (compliments, complaints, concerns, whistleblowing)